Pre-Applications
With the processing cost of appeals estimated at being four times greater than the cost of an application, reducing the potential for appeal represents an important saving.
Our Pre-applications module helps to ensure that you deliver consistent information on policy decisions so that Residents, developers and other stakeholders have a good understanding of the outcomes expected.
- Web enabled for use either by public or staff
- Handles enquiries, updates and submissions of data
- Allows staff to handle queries efficiently, speedily and consistently
- Reduces the need for repetitive research by enabling you to build up a quick reference guide
- Any officer processing an application is aware of the nature of the enquiry, the advice given, policies involved and consultations required.
- Inbuilt consultation functions support better inter-agency working
Financial transparency and revenue generation
- Senior management can monitor the use and cost of their Customer Service resources through the analysis of types of enquiry and the time taken to respond
- Invoices the cost of the research required to the enquirer
- Provide estimates of likely fees through integration with Planning and Building Fee calculators
For more information, please see our Planning PDF.
